Crisis Management Skills for Patient Navigators

Description

This training introduces essential crisis management skills for patient navigators, focusing on providing safe, supportive, and solution-focused interventions for individuals in crisis. It emphasizes understanding how perceptions and coping abilities influence crisis responses, along with techniques like deep breathing to help individuals remain calm.

Target Audience

This training video is designed for patient navigators, healthcare providers, social workers, and others involved in supporting patients during challenging situations.

Learning Outcomes

After completing this training, you will be able to:

1. Understand the role of crisis management skills in patient navigation.
2. Recognize how a person’s perception and coping abilities influence their response to crises, according to crisis theory.
3. Establish a safe and supportive presence as a key goal of crisis intervention.
4. Apply calming techniques such as deep breathing exercises to support individuals in crisis.
5. Implement a strength-based and solution-focused approach to empower patients and guide them through challenges.