Finding Resources and Support through United Way's 2-1-1 Helpline

Description

This training provides an overview of the United Way's 2-1-1 program and its related services, including the Michigan Energy Assistance Program (MEAP) and the COVID Emergency Rental Assistance (CERA) program. Participants will learn how these programs help individuals and families in need, including access to bilingual and specialized assistance.

Target Audience

Social workers, community leaders, and anyone interested in providing support to individuals experiencing financial or housing crises.

Learning Outcomes

After completing this training, you will be able to:

1. Understand the key services provided by United Way’s 2-1-1 program.
2. Explain the purpose and eligibility criteria for MEAP and CERA programs.
3. Assist individuals in navigating the application process for utility and rental assistance.
4. Raise awareness about 2-1-1 services and explore opportunities for volunteering or employment.