Full course description
Description
This training provides an in-depth understanding of the 2-1-1 helpline’s role in connecting individuals and communities to vital resources, especially during crises. It covers the scope of services, the process for inclusion in the database, and the critical role 2-1-1 plays in disaster response and long-term support for vulnerable populations.
Target Audience
Community leaders, social service providers, disaster response coordinators, and individuals seeking to understand or partner with 2-1-1 services.
Learning Outcomes
After completing this training, you will be able to:
- Describe the primary functions of the 2-1-1 helpline in addressing community needs and crises.
- Explain the inclusion criteria for organizations in the 2-1-1 database.
- Understand the disaster response capabilities and volunteer coordination provided by 2-1-1.
- Navigate the 2-1-1 system for accessing or updating resources and offering follow-up support.