Course

Impact of COVID-19 on Rural America

Self-paced
1 credit

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Full course description

Description

This training module explores risk management strategies for handling difficult patient behaviors in healthcare settings. It focuses on recognizing contributing factors, implementing effective communication techniques, and ensuring safety through appropriate de-escalation tactics.

Target Audience

Healthcare professionals, administrators, and support staff aiming to improve their ability to manage challenging patient interactions effectively.

Learning Outcomes

After completing this training, you will be able to:

  1. Identify common behaviors exhibited by difficult patients and contributing factors.
  2. Assess risks associated with disruptive behavior, including potential violence.
  3. Implement strategies for clarifying expectations and setting boundaries.
  4. Apply organizational policies and de-escalation techniques to improve patient interactions.

 

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