image of community health worker in conversation with community member
Course

Issue-Based Roleplay Demonstrations for CHWs

Self-paced
0.5 credits

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Full course description

Description

This training session covers effective communication strategies in sensitive healthcare conversations, including responding to patient anger, discussing weight and health concerns, and ensuring confidentiality. The session provides role-play demonstrations of real-life scenarios, emphasizing patient-centered approaches and emotional intelligence in healthcare interactions.

Target Audience

This training is designed for healthcare professionals, including doctors, nurses, therapists, and counselors, who engage in patient interactions that require empathy, active listening, and confidentiality management.

Learning Outcomes

After completing this training, you will be able to:

  1. Demonstrate effective communication techniques for de-escalating patient frustration and anger.
  2. Reframe weight and health discussions to emphasize overall well-being rather than just weight loss.
  3. Explain confidentiality policies clearly and effectively to patients.
  4. Apply patient-centered communication skills to build trust and rapport in difficult conversations.

 

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