male patient in a wheelchair screaming to the nurse as she assists him
Course

Managing Difficult Patient Encounters

Self-paced
1 credit

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Full course description

Description

This training module addresses strategies for managing difficult patient encounters by focusing on effective communication, understanding patient behavior, and fostering professional growth. It emphasizes the importance of self-awareness and emotional intelligence in improving outcomes for both patients and healthcare providers.

Target Audience

Healthcare professionals, social workers, and caregivers aiming to enhance their skills in managing challenging patient interactions and reducing stress associated with such encounters.

Learning Outcomes

After completing this training, you will be able to:

  1. Identify key factors contributing to difficult patient encounters.
  2. Apply effective communication techniques, including reflective listening and setting boundaries.
  3. Recognize the impact of healthcare provider attitudes and biases on patient care.
  4. Develop strategies for handling patients with normal stress reactions and personality disorders.

 

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