workplace team engaged in discussion
Course

Responding to Distress and Creating an Empathetic Workplace

Self-paced
0.5 credits

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Full course description

Description

This training explores the principles of creating trauma-informed and empathetic workplaces. Katharine Manning’s LASER technique is highlighted as a practical tool for leaders to respond to disclosures of trauma effectively. Strategies to build trust, foster employee well-being, and promote a culture of empathy are discussed, with insights on addressing workplace challenges heightened by societal stressors.

Target Audience

Leaders, managers, HR professionals, and employees who wish to foster an empathetic and supportive workplace culture.

Learning Outcomes

After completing this training, you will be able to:

  1. Understand the LASER technique for responding to trauma disclosures.
  2. Identify characteristics of trauma-informed leadership and organizational practices.
  3. Implement strategies to promote empathy and psychological safety in hybrid or remote workplaces.
  4. Develop habits to mitigate secondary trauma and maintain personal well-being.

 

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