Working Effectively with Challenging Patients

Description

Managing difficult patient behaviors is a challenging but essential aspect of healthcare practice. These behaviors can compromise the provider–patient relationship, lead to poor outcomes, and increase the risk of legal disputes. By understanding the causes of such behaviors and implementing risk management strategies, healthcare practitioners can enhance patient care, ensure safety, and reduce conflicts.

Target Audience

This training is designed for healthcare providers, staff members, and administrators who interact with patients and need effective strategies for managing inappropriate patient behaviors.

Learning Outcomes

After completing this training, you will be able to:

1. Identify the types of behaviors exhibited by difficult patients and their underlying causes.
2. Recognize when a situation may escalate to potential violence and respond appropriately.
3. Apply communication strategies to address and de-escalate difficult patient behaviors.
4. Implement organizational policies and protocols to manage challenging interactions effectively.